October 16^th, 2008

Attn: Bill Henry and the Steamatic Team

This short letter is our recommendation and commendation on the work that Tom Dugan has done for us as an outstanding representative for your company, Steamatic of San Fernando Valley.

Tom, or "Tommy," has been attentive, hard working and easy to relate to. He exhibits all the qualities of an outstanding employee.

Thank you and best regards,

Stan and Renee Z.

August 13^th, 2008

Bill,

I just want to let you know that I appreciate the great job that was done removing the mold from my home. Anthony, Javier and their assistants all proved to be hard working, knowledgeable and courteous from beginning to end. They ended up making a difficult situation a lot easier for me. Thank you and your company again for doing such a great job.

Please feel free to use my name and number as a referral.

Sincerely,

Patricia P.

February 22^nd, 2008

Dear Dave,

I would like to commend your employees, staff and company for the recent service provided to our household. We encountered a leak and our plumber referred us to a company in our area who tried to be slick with words but not with solutions. We contacted our insurance company AAA who referred us to your company.

As a consumer, we just wanted the leak to get fixed and had no idea what the problem was. It was a new world we were exploring with the possibility of mold etc. and appreciate you walking us through the process.

We were impressed with the men who came out who gave us explanations for all that they were doing each step of the way as well as the communication that was kept open.

The first scenario was frightening—that we may have so much damage that we would have to tear the cupboards and brand new granite out of the kitchen. As the work progressed and the men worked, we were pleased that because of the correct procedure and work done, we saved the cupboards and particularly the granite and were able to have what was damaged replaced by a finished carpenter.

Thanks for your attention to this matter and efficiency although I do admit as times that going through the holidays with this mess was not convenient. I am sure that there was money saved by our insurance company, which in turn saved us.

I would not hesitate to recommend your company for work in the future.

Sincerely,

Pat M.

January 4^th, 2008

Letter of Appreciation for Steamatic

I appreciate the team you sent to my home: Omar, Anthony, Barb, Marisela, and couple others who had difficult names I can not remember. My apologies, nonetheless, they were just as outstanding as the others. They all worked in my home right before Christmas. The thing I appreciated the most was their attitudes and warmth. This really made me forget about my disaster. You can not pay for this, but it is nice to have. In addition, they were punctual and hardworking. I was amazed at the amount of work they completed. They were focused, efficient, and organized. They were wonderful and cheerful; but focused and professional. I was pleased with their work and the overall experience of working with them. Although, I was in the midst of restoring my home, I felt a peace of mind and confidence in their work. Thank you for sending an outstanding team.

Tanya M.　

September 4^th, 2007

Dear Liza,

Thank you for calling me on Friday. I’m sorry that there has been a delay in sending this check. As I explained I was busy with company & didn’t pay attention. Thank you for your input. Your workers were very nice and polite it was a pleasure doing business with you. I have to say I wish I hadn’t had the problem that required your services but since I did I appreciated the fact that your services were very satisfactory. It isn’t always so with companies now a days.

Yours truly,

Rudy T.　

November 27^th, 2006

To: USAA Claims department,

I recently had a claim on my homeowners policy, #-------. I was referred by you to Steamatic for the Water Emergency Service. The people who came were efficient, polite, kind and reassuring. When the repairs resulting from the damage were to be made, I requested that you send me the same company. I was very fortunate that you agreed to do so. Again, the workmen were efficient, fast and seemingly quite knowledgeable. Bill and Barbara, who work the claims and run the office could not have been more understanding. I highly recommend you use this company whenever possible.

Thank you,

Elaine S. 　

November 3^rd, 2006

Dear Bill,

I wanted to send you a note to let you know how pleased we were with the work that you and your staff did on the remediation and reconstruction of our home.

You should be very proud of all the excellent employees that you have working with you. From Barbara in the office, who is so conscientious and excellent about following up, to the great group of guys you have out working on the jobs.

We were lucky to have had Ricardo and Anthony working on our job and they were two of the nicest, most honest, hard working, careful workmen we have encountered. They were polite, down to earth, helpful and most importantly, loyal to you, their employer.

Should you ever need a customer reference of any kind, please do not hesitate to give out my name and number.

With much appreciation,

November 21^st, 2005

Dear Mr. Pascoe:

Just a note to thank you for the wonderful job you did in correcting the mold problem and repair of the destruction that followed a broken pipe.

Your workmen were professional and respected my privacy (which is very important to me). It was a pleasure to have you all in my home at such a stressful time. Also, your office staff are to be commended for their patience and assistance while this job was in progress.

My bathroom looks gorgeous, thank you.

Sincerely,

Eunice B.　

August 30^th, 2005

DEAR STEAMATIC OF SAN FERNANDO VALLEY,

I wanted to write and share with you our experience.

On May 31^st 05 we began remediation of our bathroom due to mold. Leonard and Beto were just wonderful. They were here on time every day, worked so very hard and made this difficult experience less stressful than it could have been.

On July 18^th, 05 it was again time to do mold remediation, this time on our bedroom. We called Steamatic of San Fernando Valley and requested they send Leonard and Beto once again if they were available. We were not disappointed. They were able to fulfill our request and once again Leonard and Beto did an outstanding job. They were neat and clean as well as informative.

We can’t thank Barbara enough for all her help in the coordination and answering of questions as well as various other matters as this was a homeowners association matter.

Cliff also was helpful with concerns and other matters that needed attention.

You are the greatest and we are so very pleased with the jobs you did for us. We would recommend you any time for remediation.

THANK YOU, THANK YOU, THANK YOU!   K. Obest　　

Quality Assurance Telephone Interview Form

Insured Name: Karla B.

Insurance Company: USAA

1. Have you experienced any problems to date? Answer: NO

2. Has our staff been courteous, polite and helpful? Answer: YES

3. Did you receive a Copy of the Estimate? Answer: NO (Insurance Co. Handled)

4. Has our staff been on time to schedule appointments? Answer: YES

5. Do you feel we have sufficiently communicated to and kept you informed

about the restoration process, scheduling, and what to expect? Answer: YES

6. Has the job site been organized and clean? Answer: YES

7. On a scale of 1-10, 1 being the poorest and 10 being the best, what would

you rate the quality of work performed so far? Answer: 10+

8. Comments:

EVERYTHING WAS HANDLED AT A TOTALLY PROFESSIONAL & EFFICIENT SCALE. CONTACT WITH THE OFFICE FOR SCHEDULING & QUESTIONS WAS SIMPLY A PLEASURE. THE CREWS TOP NOTCH – FRIENDLY, CONSIDERATE, EFFICIENT. THE QUALITY OF THE PACKING (LABELING BOXES, CLEANING CONTENTS) WAS REMARKABLE. I’VE MOVED 5 TIMES IN 1 ½ YEARS (ONE WAS INTERNATIONAL) AND THIS WAS THE BEST MOVE TO DATE.　

Quality Assurance Telephone Interview Form

Insured Name: Lawrence F.

Insurance Company: AAA

1. Have you experienced any problems to date? Answer: NO

2. Has our staff been courteous, polite and helpful? Answer: YES

3. Did you receive a Copy of the Estimate? Answer: YES

4. Has our staff been on time to schedule appointments? Answer: YES

5. Do you feel we have sufficiently communicated to and kept you informed

about the restoration process, scheduling, and what to expect? Answer: YES

6. Has the job site been organized and clean? Answer: YES

7. On a scale of 1-10, 1 being the poorest and 10 being the best, what would

you rate the quality of work performed so far? Answer: 10

8. Comments: